Deep Listening & Qualitative Knowledge Systems
George Jensen
Qualitative Information Scientist & Operations Lead
Practicing deep listening with knowledge workers to surface tacit workflows, workarounds, and unwritten organizational knowledge — transformed into intelligent knowledge systems.
Deep Listening Practice
Interviews with knowledge workers that capture what never gets written down: tacit workflows, uncatalogued handoffs, and silent workarounds.
Qualitative Science
AI-Enabled Qualitative Processing
Leveraging modern AI to carry out the sorting, tracking, and qualitative synthesis that historically made deep qualitative research too costly to sustain.
Knowledge Architectures
Research Operations at Scale
25+ years designing enterprise systems, from Indiana University semantic research to leading enterprise knowledge for 20,000+ users at Nationwide.
ResearchOps Leadership
“It matters more now than ever to listen deeply.”